Terms And COnditions Of Our Recent Offers

This offer is valid in conjunction with a new irrigation system installation.

Our Two-Visit Maintenance service is provided for a year in frame of this offer. Details of this service can be found here.

Eligibility criteria:

• new installation quote exceeds 2.500£ + VAT,
• new irrigation installation has been ordered within 14 days from original quote issue date,
• deposit has been paid within 7 days from the issue date of the deposit invoice.

The free service period starts on the day of commission of the new irrigation system and ends 365 days later. 

If part of the system has to be commissioned before finishing the full installation due to special circumstances, then the free service period starts at this partial commission date and ends 365 days later.

This offer cannot be exchanged for cash.

This offer is valid in conjunction with a new irrigation system installation.

Eligibility criteria of quotes:

• quote prices are in pound sterling,
• must include any handling charges, booking fees, credit card fees ad such like,
• identical brands and key parts quoted, including controller(s), sensor(s), emitters, pumps, water storage and their equipment,
• identical quantities are quoted of the key parts above,
• identical or improved way of handling of the landscaped area is quoted,
• identical service is quoted including service offers,
• cannot include money off coupons, corporate discounts, promotional vouchers, offers or bulk-buy discounts in its price,
• The Gardener's Rain must be able to obtain the same price without being a member or part of a loyalty scheme.

Eligibility criteria of the quote supplier:

• registered sole trader or company,
• with physical address in the UK,
• with website with irrigation installation as business activity shown.

We will review the details of your Price Beat request and reply to you via email within 7 working days.

This offer cannot be exchanged for cash.

This offer is valid in conjunction with a new irrigation system installation.

Basic guarantee of the newly installed irrigation system will be extended year-by-year up to 3 years in case of eligibility.

Eligibility criteria:

• Two-Visit Maintenance service ordered and used from The Gardener's Rain,
• from the first day of commission of the irrigation system,
• the full service fee has been paid prior to start of the service subscriptions each year.

Full terms and conditions

1. The installation of your irirgation system must be carried out fully by The Gardener’s Rain. Partially installed systems are not covered.
2. The guarantee will commence from the date of installation for the whole system except when the key parts have been commissioned prior to finish of the whole installation. Their guarantee starts from their first commission. Pumps, pump start equipments, controllers/timers with or without wireless connection, local sensors and flow meters are considered as key parts.
3. The irrigation system should be serviced annually by The Gardener’s Rain. If the system has not been serviced annually this guarantee will become invalid.
4. The guarantee will cover all major components of the irrigation system against manufacturing and installation defects from the installation date. Choosing the type of replacement parts is jurisdiction of The Gardener’s Rain.
5. If any spare parts are used as part of the services under the guarantee, those spare parts will be guaranteed for a period of 12 months (against defective material/faulty workmanship) and shall be replaced free of charge. Please note that the guarantee on any replacement parts does not extend the duration of the guarantee beyond the original term.
6. Invoices for attendance and repair of any components by third parties will not be accepted for payment unless pre-authorised in writing by The Gardener’s Rain.
7. Moving any components of the irrigation system to another property without our written consent or contribution may invalidate the guarantee.
8. Please ensure that:

   - the irrigation water is maintained in a clean condition and any in-built filters are cleaned regularly throughout the system’s life cycle;

   - relevant frost protection measures are in place; and

   - your irirgation system is serviced each calendar year. The cost of the annual service is not included in the guarantee.
   
9. The guarantee does not include cover for fair wear and tear, wilful damage, abnormal storage or working conditions, accidental damage or negligence by you or by any third party and failure by you or any third party to operate or use the irirgation system in accordance with the operating instructions.
10. The guarantee does not cover consequential losses relating to any other costs or expenses caused by or arising as a result of the breakdown of the irrigation system.
11. All installation related, non-irirgation system fault calls may result in the engineer’s visit becoming chargeable.
12. Health and safety is paramount to us and if our engineers cannot gain safe access to the irirgation system or an engineer cannot gain access to the property then our abortive charge may apply.
13. You may be required to pay a refundable deposit in respect of an engineer’s visit, which will be returned in full if the diagnosed fault is covered by the guarantee.
14. This offer cannot be exchanged for cash.
15. This guarantee is in addition to, and does not affect, your statutory rights in relation to any product that is faulty or not as described. More information on your statutory rights can be obtained from Citizen’s Advice at https://www.citizensadvice.org.uk/.
16. The guarantee is provided to you by The Gardener’s Rain Limited, (registered in England with Company Registration No.11451922) of 30 Middle Street, Sandy, SG193AD. Should your irirgation system develop a fault please contact The Gardener’s Rain on 07481519683 or support@thegardenersrain.co.uk.
17. The guarantee is valid for installation in domestic dwellings in the United Kingdom.
18. The terms of this guarantee are subject to the laws of England and Wales and any dispute arising from this guarantee shall be decided under those laws and before a court or tribunal in England.

This offer is valid in conjunction with a new irrigation system installation in the first year and includes:

Eligibility criteria:

• new installation quote exceeds 1.250£ + VAT,
• new irrigation installation has been ordered within 14 days form original quote issue date,
• deposit has been paid within 7 days from the issue date of the deposit invoice.

The Aftercare Service period starts on the day of commission of the new irrigation system and ends 365 days later. 

If part of the system has to be commissioned before finishing the full installation due to special circumstances, then the Aftercare Service period starts at this partial commission date and ends 365 days later.

This offer cannot be exchanged for cash.

This offer is available via using the appropriate voucher.

Eligibility criteria:

• you are quoted with a new installation quote including a wifi-capable controller,
• you order and pay the deposit before the quote expiration date.
• your final order exceeds the amount noted on the voucher and includes the quoted system above.

This offer cannot be exchanged for cash.